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Those of us who deal with the public, have good days and bad days and customer service is all about defusing the customer anger, identifying the customer needs by active… Continue reading
Like any business, in the tour & travel business if you are not constantly replacing the groups and customers that are no longer traveling, then you go out of business.… Continue reading
Over the last month I have been asked several times by industry colleagues should I join the American Bus Association or the National Tour Association? Which marketplace will be best… Continue reading
Every year about this time, I try and figure out what my customers want for tour product and every time I think I have it figured out it changes. Our… Continue reading
Last week I was at the American Bus Association Marketplace. This used to be one of the most anticipated events of the year for me. The ABA marketplace was an… Continue reading
This weekend I was in Montreal for New Years and stayed at the Residence Inn in Downtown Montreal. The hotel is in a great location, the rooms are large, and… Continue reading
We are approaching Thanksgiving and the holiday season and thought it would be a good time to reflect back on this year. This year was a year dominated by politics.… Continue reading
This fall was the busiest fall foliage season that Tye’s Tours has ever had. We doubled the volume of tours we operated and everything went relatively well for as many… Continue reading
Last week I took two customers with me on a road trip to Nova Scotia. I knew I needed to make changes to our itinerary and decide what I wanted… Continue reading
There is so many things I want to talk about and share this week Some of you, who follow my blog, know that at the begging of the summer I… Continue reading
What a wonderful tour I had through Tye's Tours.